Forgot password

How can I reset my NetConfig password ?

You can reset either your master login password or your package login password.

What is Master/Package Login ?

If you have forgotten your password, there are several ways to reset it. First, always try to use the automatic password reset. You can find it at  Forgot password.

A new tab will open. From there, select whether you want to reset your Master or Package login password.

In this example, we select Master Login Passwort Reset.
Enter your customer number (you can find your customer number on your NetZone invoices) and click Continue.

A password reset link will be sent to the email address associated with your account.

If the associated address is no longer valid, you must submit a written password request. To verify you, we will require a copy of an identity document such as id card, passport or driver license and a copy of an utility bill such as electricity bill, phone bill etc… that has your home address on it. You can submit the request here.

Click on the link in the email you received and enter a new password. Then click on Set Password.
Perfect! The new password is now set and can be used to log into NetConfig.

How do you log in with your new password?

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